Privacy Policy

1. Introduction

At Informally, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK GDPR and Data Protection Act 2018.

2. Data Controller

SUVO Limited (referred to as "we", "our", or "us") is the data controller for the purposes of this Privacy Policy. You can contact us at:

Email: info [at] suvotechnology.com
Address: 14 Candlewick Lane, Alma Yard, Plymouth, UK PL40FF

3. Information We Collect

• Personal Information: Your name, email address, and any other details you provide via our contact form.
• Usage Data: Your IP address, browser type, device information, and pages visited (via Google Analytics and Hotjar, subject to consent).
• Cookies and Tracking Technologies: We use cookies for analytics and website functionality. See Section 6 for details.

4. Lawful Bases for Processing

• Consent: For analytics and tracking cookies (Google Analytics, Hotjar).
• Legitimate Interests: Responding to your enquiries via our contact form.
• Legal Obligations: Compliance with laws and regulations.

5. How We Use Your Information

• To respond to enquiries and provide our services.
• To monitor site performance and improve user experience.
• To comply with legal obligations.

6. Cookies and Tracking

We use cookies to improve your browsing experience and analyse website usage. Non-essential cookies are only set with your consent via our cookie banner.

• Google Analytics: Tracks website usage (IP anonymisation enabled).
• Hotjar: Records anonymised user interactions for UX improvement.

You can change your cookie preferences at any time via our cookie settings tool.

7. Data Retention

• Contact form submissions: retained for up to 5 years.
• Analytics data: retained for up to 5 years.

8. International Data Transfers

Some of our service providers (Google, Hotjar) store data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.

9. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers (Google, Hotjar) for analytics and site improvement.
• Legal authorities when required by law.

10. Your Rights

You have the right to access, correct, delete, or restrict processing of your personal data, and to withdraw consent at any time.

To exercise your rights, email info [at] suvotechnology.com. We will respond within one month.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Last updated: August 12, 2025